Shipping & Delivery
Where do you ship?
Available shipping destinations and rates will be shown at checkout.
How long does shipping take?
You can see the specific shipping times on each products. Usually it takes 7-12 business days.
How much does shipping cost?
Shipping costs are calculated at checkout based on your order and delivery destination.
Where is my order?
Once your order has been shipped, you'll receive a shipping confirmation email with tracking information when tracking is available.
If you have any issues, please contact us at spineshop@outlook.com - we're always happy to help ♡
Can I choose delivery to a parcel shop instead of my home address?
In some countries, including Denmark, it's possible to redirect your package to a parcel shop after placing your order.
For example, if your order is delivered by PostNord in Denmark, you may be able to change your delivery from home delivery to a parcel shop once PostNord has received your package.
This depends on the shipping carrier and the delivery options available for your shipment ♡
Returns & Exchanges
How do I return my order?
If you'd like to return your order, please contact us at spineshop@outlook.com within 14 days of receiving your items.
Make sure to include your order number in your email, and we'll guide you through the return process.
Can I exchange my item for another size?
Need a different size? No worries! Please contact us at spineshop@outlook.com with your order number, and we'll help you explore your options.
What if my item arrives damaged or incorrect?
Oh no! Please contact us at spineshop@outlook.com with your order number and photos of the issue, and we'll help make things right ♡
Product information
Will sold-out items be restocked?
Some of our favorites make a comeback, while others are available for a limited time. Follow us on Instagram/TikTok or sign up for our newsletter to be the first to know about restocks.
What are your products made of?
Our T-shirts are made from 100% cotton, while our sweatshirts and hoodies feature a soft 50% cotton and 50% polyester blend. Our caps are made from 100% cotton.
You can find more details about each item on its individual product page ♡
Where are your products made?
Our designs are created in Denmark, while our embroidery is carried out by production partners in Latvia and Spain ♡
Our blank garments are sourced from an established apparel manufacturer with over 40 years of experience, operating production facilities across Central America and Asia, including countries such as Honduras, Nicaragua and Bangladesh.
Our manufacturing partner operates a vertically integrated production model, overseeing multiple stages of the process - from yarn spinning and fabric dyeing to cutting and sewing.
Still got questions?
We're always happy to hear from you! Reach out through our contact page, and we'll get back to you as soon as possible.
With love,
Spine Book Merch ♡